Pool Floats Direct is your Online Pool Float Superstore!

Return Policy

Pool Floats Direct.com wants you to be 100% satisfied with your pool float purchase, and strives to make your purchase experience as pleasant as possible.  However, if you are not completely satisfied with your purchase, Pool Floats Direct.com offers the terms and conditions below for returning an order. 

All of the swimming pool products that Pool Floats Direct.com offers contains the manufacture warranty.

• All returns require a Return Authorization Number (RA#).  You must get RA # prior to making a return within 15 business days of delivery of items.
• On order cancellations, contact Pool Floats Direct.com Customer Service by telephone as soon as possible. 
• If material has already been shipped and is in transit, you must make arrangements to return it. Pool Floats Direct.com is not financially responsible for cancellations of orders that have already shipped.
• If you receive
• You are responsible for supplying product samples and photographs for allegedly damaged items.  If product does have visible defects, please contact us immediately and return shipping charges will be refunded.
• Enclose original packing list with return.
• If you decide to cancel any part of, or an entire order, you will be responsible to pay the original freight charge, the return freight charge, and a 25% restocking fee.  On occasion, the original freight charge is not the freight charge that appears on your invoice.  The actual freight that is paid to have an order delivered may be more than the amount listed on your invoice.
• Pool Floats Direct.com is not responsible for any costs associated with repairing or replacing product that was installed with evident defects.  Products not installed properly will not be considered defective.
• If your package arrives damaged please notify us immediately. You may be asked to return original merchandise and supply pictures of damaged material. Once returned material is received, examined, inspected, and restocked, a credit or refund will be issued.  This process could take 4-6 weeks from the time the returned item is received.